Insightful Life

Privacy Policy

Privacy Policy – Insightful Life

At Insightful Life, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Insightful Life is the data controller for the personal information described in this privacy policy.

1. Information We Collect

We may collect and process the following types of personal information:

Therapy Enquiries

If you contact us to enquire about therapy or to request guidance in finding a suitable therapist, we may collect:

  • Your name
  • Contact details
  • Information you choose to share about your circumstances and the support you are looking for

We only collect information that is relevant to responding to your enquiry and helping you find an appropriate starting point.

Counselling Clients

If you become a client of Insightful Life, we may collect:

  • Personal details, including your name and contact information
  • Health-related information relevant to the therapy you receive
  • Clinical records and session notes necessary for the provision of therapy

Practitioners Hiring Rooms

If you hire rooms at Insightful Life, we may collect:

  • Contact details
  • Booking information
  • Rental agreements
  • Payment information
  • Communications relating to your room hire

2. How We Use Your Information

We use your personal information to:

Therapy Enquiries

  • Respond to your enquiry
  • Help identify a suitable therapist within our local network where appropriate
  • Signpost you to another service or practitioner if this is likely to better meet your needs
  • Communicate with you regarding your enquiry

We will not share your personal information with another therapist or organisation without your knowledge.

Counselling Clients

  • Provide counselling and psychotherapy
  • Manage appointments
  • Maintain appropriate clinical records
  • Meet our professional and legal responsibilities

Practitioners Hiring Rooms

  • Manage room bookings
  • Administer rental agreements
  • Process payments
  • Communicate regarding room hire

We may also process personal information where necessary to comply with our legal obligations, including safeguarding responsibilities.

3. Legal Basis for Processing

Depending on the circumstances, we process personal information under one or more of the following lawful bases:

  • Legitimate interests – to respond to enquiries, administer our services and operate Insightful Life effectively.
  • Contract – where processing is necessary to fulfil a contract, such as room hire arrangements or the provision of therapy.
  • Legal obligation – where we are required to process information to comply with the law, including safeguarding obligations.
  • Special category data – where health information is processed for the provision of counselling and psychotherapy, this is handled in accordance with UK GDPR requirements.

4. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected and to meet legal, professional and regulatory requirements.

Information relating to therapy enquiries that do not proceed will normally be retained for up to 12 months before being securely deleted, unless there is a legal or safeguarding reason to retain it for longer.

Clinical records are retained in accordance with professional guidance and legal requirements.

5. Sharing Your Information

We do not sell or share your personal information for marketing purposes.

We may share information:

  • With your knowledge where this is necessary to introduce you to a therapist or another appropriate service.
  • Where required by law.
  • Where there is a safeguarding concern or another legal or ethical duty to disclose information.

Where you are introduced to an independent therapist, that therapist becomes responsible for their own clinical records and privacy obligations and will provide you with their own privacy information.

6. Your Rights

Under UK GDPR you have the right to:

  • Access the personal information we hold about you.
  • Request that inaccurate information is corrected.
  • Request erasure of your information where applicable.
  • Request restriction of processing in certain circumstances.
  • Object to processing based on legitimate interests.
  • Request a copy of your personal information in a portable format where applicable.

If you wish to exercise any of these rights, please contact us using the details below.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled appropriately.

7. Data Security

We take appropriate technical, organisational and physical measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Insightful Life

Old Post Office Chambers
St Michael’s Way
Middlewich
Cheshire
CW10 9QN

Email: lyndsey@insightfullife.co.uk

Telephone: 07709 733083