Insightful Life

Privacy Policy

Privacy Policy – Insightful Life

At Insightful Life, we are committed to protecting and respecting your privacy. This privacy policy outlines how we collect, use, and protect your personal data in accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect and process the following types of personal data:

  • Counselling Clients: Personal details (such as name, contact information, and any health-related information) and session notes, which are necessary for the provision of therapy.
  • Practitioners Hiring Rooms: Contact details, rental agreements, booking information, and payment details related to room bookings.
  • Student Placements: Personal details (name, contact information, university/course details, references), placement records, supervision notes, and session logs necessary for training, placement assessment, and professional development.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Counselling Clients: To provide therapy services, manage appointments, and maintain accurate records for the duration of the therapeutic relationship.
  • Practitioners Hiring Rooms: To manage room bookings, payments, and communications related to your rental agreement.
  • Student Placements: To manage the placement, supervise student practice, and maintain professional training records.
  • Client Data in Student Placements: Student counsellors may access client data solely to provide therapy under supervision. All client information is handled in accordance with GDPR and Insightful Life policies.
  • To comply with legal obligations, including safeguarding and reporting duties.

3. Legal Basis for Processing Your Data

We process your data based on the following legal grounds:

  • Consent: By providing your personal information, you consent to its use for the purposes outlined in this policy.
  • Contractual necessity: For practitioners hiring rooms and students on placement, we process data to fulfil contractual agreements (e.g., rental contracts, placement agreements, payments).
  • Legitimate interests: We may process data for legitimate interests such as improving our services, ensuring the security of our premises, communicating with clients and practitioners, and supervising student placements.

4. Data Retention

  • We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal requirements. After this period, data will be securely deleted or anonymised.
  • Student data will be retained for the duration of the placement and a short period thereafter for administrative purposes.
  • Client session records accessed by students are retained according to Insightful Life’s standard client data retention policy.

5. Data Sharing and Disclosure

We will not share your personal data with third parties unless:

  • You provide explicit consent.
  • It is required by law, such as in the case of a safeguarding concern or a legal obligation.

Student counsellors may only access client data under supervision and for placement purposes; it is not shared externally.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • The right to access your data.
  • The right to rectify any incorrect or incomplete data.
  • The right to erase your data in certain circumstances.
  • The right to restrict processing of your data.
  • The right to object to processing based on legitimate interests.
  • The right to data portability.

To exercise any of these rights, please contact us.

7. Data Security

We take appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. This includes technical, administrative, and physical safeguards.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. Please check periodically for updates.

10. Contact Information

If you have any questions or concerns about how we handle your personal data, or if you wish to exercise your rights, please contact us:

Address: Old Post Office Chambers, St Michael’s Way, Middlewich, Cheshire, CW10 9QN

Email: lyndsey@insightfullife.co.uk

Phone: 07709 733083